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ITIL4 Foundation Training

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The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. Acquiring the ITIL4 certification indicates that you have an understanding of IT service management and it's fundamental elements.

ITIL4 Foundation Training Options

E-LEARNING

BLENDED PROGRAMME

*Most Popular Programme

  • ​​​16 hours of high-quality ITIL4 Foundation Training Videos

  • 5 ITIL4 Foundation Practice Exams (200+ Questions)

  • Slides and Notes for ITIL4 Exam

  • ITIL4 Foundation Exam Voucher (1 year validity)

  • Personalized coaching and support from a coach/instructor

  • 6 months of course access

  • Access the course on Mobile Phones and Tablets 

INSTRUCTOR LED TRAINING

*Min. 3 Students Required

  • ​​​16 hours of instructor-led Virtual  Training

  • 5 ITIL4 Foundation Practice Exams (200+ Questions)

  • Slides and Notes for ITIL4 Exam

  • ITIL4 Foundation Exam Voucher (1 year validity)

  • 6 months of course access

  • Access the course on Mobile Phones and Tablets 

ITIL® 4 Foundation Course Overview

The ITIL® 4 Foundation Course gives IT leaders, practitioners, support staff, and others working with digital and information systems a solid understanding of key IT service management concepts. The course explains essential ITIL principles and practices, common language, and a service value system that helps organizations manage modern IT-enabled services.

 

This training course prepares participants for the ITIL 4 Foundation Certification Exam and is aligned with the latest 2019 guidelines from AXELOS, focusing on the ITIL 4 service value system's best practices.

ITIL4 Course Description

This ITIL training course provides a comprehensive overview of IT service management. You will learn about:

  • Core IT service management concepts

  • How ITIL guiding principles support an organization's service management adaptation

  • The four dimensions of service management: organizations and people, information and technology, partners and suppliers, value streams and processes

  • The service value system and how its components work together

  • Activities in the service value chain and their interconnections

  • Key ITIL practices and their roles in managing IT services

  • Exam preparation for the ITIL 4 Foundation certification exam

ITIL4 Course Audience

The ITIL 4 Foundation Certification Training is suitable for a wide range of professionals, including:

  • IT executives

  • IT architects

  • Business operation managers

  • IT audit managers

  • IT planners and consultants

  • Database administrators

  • ITSM trainers

  • Service delivery professionals

  • Quality analysts

  • Application management and development teams

  • IT managers and support managers

  • Project Managers or Program Managers

ITIL4 Certification Eligibility

There are no specific requirements for the ITIL4 certification exam. However, It is recommended that students are familiar with IT terminology and practices to better appreciate the syllabus covered in the ITIL4 course.

ITIL4 Certification Syllabus

  • The following ITIL exam syllabus is included in this ITIL course:

IT Service Management Definitions

This section introduces foundational IT service management terms. You will learn about service, utility, warranty, customer, user, service management, and sponsor. These terms form the basis for ITIL practices and align with the ITIL4 Foundation Certification Training objectives.

Key Concepts of Value Creation

This course explains how IT services create value for users and stakeholders. Understanding value creation helps organizations manage service expectations and outcomes.

Key Concepts of Service Relationships

You will learn about service relationships and their roles, including service offering, service provision, service consumption, and service relationship management. These concepts are essential for managing customer interactions and delivering reliable IT services.

Key Concepts of Service Relationships

The course covers the seven ITIL guiding principles:

  • Focus on value.

  • Start where you are.

  • Progress iteratively with feedback.

  • Collaborate and promote visibility.

  • Think and work holistically.

  • Keep it simple and practical.

  • Optimize and automate.

​These principles guide organizations in adopting and adapting ITIL practices effectively.

The Four Dimensions of Service Management

This ITIL training course explains the four dimensions of service management. These dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—build a comprehensive approach to ITIL service management.

The ITIL Service Value System

This section provides an overview of the ITIL service value system from AXELOS. The system offers a unified approach to managing services in a digital environment, as outlined in the latest ITIL4 guidelines.

Service Value Chain and Its Elements

Learn how the service value chain supports value streams through its inputs and outputs. This part of the course explains each value chain element: Plan, Improve, Engage, Design & Transition, Obtain/Build, and Deliver & Support.

ITIL Practices that Support the Service Value Chain

This section shows how key ITIL practices contribute to effective service management. These practices include:

  • Continual improvement (and the continual improvement model)

  • Change Control

  • Incident Management

  • Problem Management

  • Service Request Management

  • Service Desk

  • Service Level Management

Purpose of Key ITIL Practices

This course explains the purpose behind essential ITIL practices, enabling a comprehensive approach to IT service management.

 

The ITIL practices are divided into three categories: general management, service management, and technical management.

ITIL4 Foundation Training & Certification FAQs

  1. What is ITIL?

ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management (ITSM) that helps organizations align their IT services with business needs. Developed by AXELOS, it provides an end-to-end operating model for managing and improving technology-enabled products and services. ITIL 4 introduces modern practices, guiding principles, and a service value system to support continual improvement in digital and IT service environments.

2. What is ITIL V4 Foundation training?

ITIL® 4 Foundation training provides a comprehensive introduction to the ITIL 4 IT service management (ITSM) framework. This foundation training course covers key concepts, terminology, and practices for managing technology-enabled products and services.

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It also prepares you to prepare for the ITIL4 official exam, helping you gain an official ITIL Foundation Certificate. This certification benefits professionals looking to advance their knowledge of business value creation and improve their end-to-end operating model.

3. Is the ITIL 4 Foundation worth it?

Yes, ITIL 4 Foundation certification is valuable for anyone in the field of information technology or IT service management. The ITIL Foundation Certificate is recognized globally and demonstrates your understanding of the ITIL framework.

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Achieving this certification not only helps professionals build their knowledge and skills but also makes them highly employable in organizations that rely on technology-enabled products and services. Completing this foundation training opens the door for further specialization and growth within the ITIL 4 framework.

4. What are the benefits of ITIL certification?

The ITIL Foundation certification offers several benefits:

  1. It boosts your career prospects by demonstrating expertise in IT service management.

  2. It provides a comprehensive understanding of ITIL 4, allowing you to contribute to the continual improvement of technology-enabled products.

  3. It helps you enhance business value by applying the ITIL service principles to optimize IT operations.

  4. The certification proves your knowledge of key concepts, the terminology used in ITIL, and how they support service management in the four dimensions of service management.

  5. The certification also opens opportunities to pursue higher ITIL certifications, such as Managing Professional or Strategic Leader streams.

5. What are the prerequisites for ITIL certification?

​There are no formal prerequisites for the ITIL 4 Foundation certification. However, a basic understanding of IT and digital concepts and familiarity with IT service management can be beneficial.
 
Enrollment in the ITIL 4 Foundation training course is recommended as it covers all terminology used in the ITIL framework and provides the foundational knowledge needed to succeed in the ITIL 4 Foundation exam.

6. What topics are covered in the ITIL Foundation exam?

The ITIL Foundation exam covers essential concepts that are crucial for an understanding of IT service management. The course includes topics such as:

  1. Definitions in IT service management, including service, utility, and warranty.

  2. Concepts related to value creation and how to manage service relationships, covering service offering, service provision, and service consumption.

  3. The four dimensions of service management, including people, technology, partners, and processes.

  4. ITIL guiding principles like focus on value, optimize, and automate.

  5. The ITIL service value system and how the service value chain drives business operations.

  6. A detailed look at ITIL practices, such as continual improvement, change management, and incident management.

  7. Key concepts of Lean and the operating model for the creation and continual improvement of services.

7. How much does the ITIL 4 Foundation course cost?

The cost of the ITIL® 4 Foundation course can vary depending on the training provider and whether you choose classroom, online, or self-paced training options. On average, fees range from $300 to $1,200. This cost typically includes certification training materials, access to the official ITIL 4 Foundation exam, and resources to help you pass the ITIL 4 Foundation exam.

To take the exam, you’ll need an ITIL4 exam voucher, which can be purchased directly from PeopleCert or through a training provider. Buying the voucher from PeopleCert is generally more expensive than getting it through a training company, where it’s often bundled at a discount with an e-learning course. Choosing an ITIL certification course that includes the voucher and an e-learning option usually offers better value than purchasing the voucher separately.

8. How long does it take to learn ITIL V4?

Learning ITIL V4 generally takes 2-5 days of focused foundation training, depending on the training format. Classroom and intensive online options may complete the course within two days, while self-paced learning offers more flexibility. With consistent study, most students feel prepared to ace the ITIL 4 Foundation exam within a week.

9. Can you self-study for ITIL 4?

Yes, you can self-study for ITIL 4. Many individuals prepare for the ITIL Foundation certification through self-study materials, online courses, and the official ITIL 4 Foundation manual. 
 
However, CareerSprints provides an ITIL4 blended programme option if you prefer more structured support. This ITIL 4 course includes a self-paced training component, personalized trainer support, and practice exams to keep you focused during preparation. Additionally, the exam is included in this course to ensure you’re fully prepared for the certification.

10. What careers is the ITIL 4 Foundation certification useful for?

The ITIL 4 Foundation certification is beneficial for IT service managers, project managers, business process analysts, and roles focused on managing and improving technology-enabled products and services. It is ideal for those interested in IT service management and for certified professionals seeking to expand their knowledge of ITIL's end-to-end operating model and the continual improvement of technology-enabled services.

11. Is ITIL 4 difficult?

The ITIL® 4 Foundation exam is manageable with good preparation. This ITIL 4 framework introduces key concepts, but if you are new to IT service management or information technology, you may need focused study. A structured ITIL 4 Foundation training course or certification training clarifies essential ITIL framework terminology. Consistent study and practice can help you pass the ITIL 4 Foundation exam with confidence.

12. What is the passing score for the ITIL certification exam?

To pass the ITIL 4 Foundation exam, you need a minimum score of 65%, or 26 correct answers out of 40 questions. The official ITIL Foundation exam is multiple-choice, with a time limit of 60 minutes. Meeting this passing score shows a solid understanding of ITIL service concepts and the four dimensions of service management.

13. Where can I get practice questions for ITIL certifications?

Practice questions for the ITIL exam are available from training providers or within ITIL training courses. Many online platforms and e-learning courses offer course curriculum materials with sample questions. Practicing these questions helps you understand the ITIL exam structure and improve your grasp of ITIL service management principles.

14. Can I take the ITIL exam without a course?

Yes, you can take the ITIL 4 Foundation certification exam without a course. However, we will recommend an ITIL 4 training course. ITIL4 Foundation training courses offer a structured understanding of the ITIL 4 framework, covering the operating model for the creation, delivery, and continual improvement of technology-enabled products and services.

15. Can I take ITIL certification exams online?

Yes, you can take the ITIL 4 Foundation exam online. Peoplecert provides online testing options which can be booked via training providers. This flexibility allows you to choose a convenient time to take the exam, giving you better control over your preparation for ITIL certification.

16. What are the ITIL certification paths according to the ITIL framework?

The ITIL certification path starts with the ITIL® 4 Foundation certification. From there, you can advance to ITIL 4 Managing Professional and ITIL 4 Strategic Leader certifications. These advanced certifications expand on the concepts of ITIL service management and technology-enabled products and services. After the ITIL Foundation course, you can choose specific training options based on your career needs, such as DevOps or service management. The ITIL 4 framework provides a structured approach to mastering IT service management.

17. How do I renew my ITIL certification?

Since January 2023, ITIL 4 certifications require renewal every three years. If not renewed, certifications will still appear on the Successful Candidates Register (SCR) and Candidate Verification Service, but with a note indicating that they are outdated.

To renew, candidates can:

  1. Retake the Same Exam: Renew by retaking the original exam before the renewal date. For example, you can retake the ITIL 4 Foundation exam and pass it to renew it for another 3 years. 

  2. Complete Additional Courses: Take another course and pass the exam within the same certification suite. E.g., If you hold an ITIL 4 Foundation certification and earn an ITIL 4 Practitioner or Specialist certification, all your ITIL 4 certifications within that suite will be renewed.

  3. Earn CPD Points: Starting March 2023, candidates could earn CPD points through professional development activities.

18. What are the key differences between ITIL V3 and ITIL V4?

ITIL V4 introduces a more flexible and agile approach to service management than ITIL V3. ITIL V3, in contrast, was more process-focused and structured around a lifecycle model, including stages like service strategy, service design, and service transition.

ITIL4 focuses on the service value system (SVS) and the four dimensions of service management, which include partners and suppliers, value streams and processes, and information technology. ITIL V4 emphasizes continual improvement and iterative feedback loops. It aligns better with modern practices like DevOps, Lean, and Agile, offering a more adaptable and responsive approach to IT service management.

19. What should I choose between ITIL4 and PMP for career growth? 

In both the US and UK job market, both ITIL 4 and PMP certifications offer significant career benefits, but the value depends on your career focus.

  • ITIL 4 is ideal for roles in IT service management. In the US, it’s in demand for positions like IT service manager and service delivery manager. In the UK, it's valued in the public sector and companies with complex IT infrastructures.

  • A PMP certification offers broader career opportunities across industries. In the US, it’s highly sought after in construction, IT, and healthcare. In the UK, it’s recognized in project management roles in sectors like construction and engineering.

Combining both certifications enhances your skills in both IT service management and project management, making you more versatile. This combination is beneficial in both markets, particularly for roles that involve managing IT services and projects, like IT project manager.

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